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Trials Genetics is committed to ensuring the privacy and confidentiality of personal information collected for pharmacogenomics testing. This policy outlines how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and state/territory legislation governing private sector health services.
At Trials Genetics, we ensure that personal information is only collected with explicit consent from the individual involved. By engaging our services and providing us with your personal information, you agree to our collection, use, and disclosure of your information in accordance with our privacy policy. In cases where it is not practical or reasonable for you to provide the information directly, authorized individuals such as spouses, partners, emergency contacts, immediate family members, or medical powers of attorney can provide consent on your behalf.
The personal information that we collect, and store may include, but is not limited to:
1. Relating to Clients:
– Full name
– Date of birth
– Full address
– Phone number
– Details of prescribed or going-to-prescribe medications
– Clinical history
– Payment details
– Additional information that may be relevant for the testing, such as ethnicity.
2. Relating to Requesting Medical Professionals:
– Name
– Provider numbers
– Clinic/surgery/medical centre name
– Address
– Contact details (phone, fax, after-hours phone)
At Trials Genetics, we collect personal information for various reasons, including:
1. Patient Care:
Our primary goal is to provide the best care for our patients and support for their healthcare providers. We collect and report pathology results with identifying information to the treating healthcare providers. We assure our patients that we will not use or disclose their personal information for any purpose other than the primary reason for which we collected it.
2. Services and Billing Purposes:
We use personal information to identify samples accurately for processing and reporting test results to the appropriate healthcare provider for each patient. This information also helps us carry out payment processes smoothly.
3. Training and Quality Assurance:
We may use pathology reports to train our staff and improve our quality assurance techniques. This allows us to provide superior patient care.
We assure you that we take great care in securing your personal information and only use it for the purposes mentioned. Our aim is to provide the best possible care for our patients, and we believe that our commitment to responsible use of personal information helps us achieve that goal.
1. Collection:
We collect personal information about individuals who undergo pharmacogenomics testing. This information is gathered through request forms, relevant documents attached to pathology requests, phone calls, fax, email, or via our website. Whenever we receive superseding documents or notice changes in the information provided to us, we update our records accordingly. If the individual undergoing the testing procedure is unable to provide us with the required information, we may need to collect it from third parties, including nominated responsible persons (such as a relative or carer), healthcare professionals, hospitals, clinics, doctor surgeries, nursing homes, disability homes, disability support services, and other pathology practices involved in the individual’s care or who have referred them to us. Providing personal information is optional, but incomplete or inaccurate information can lead to delays in processing samples and releasing test results. Therefore, we encourage individuals to ensure that all the information provided to us is complete and accurate.
2. Storage:
We take measures to protect the confidentiality and security of clients’ personal information by maintaining accurate records, secure storage, and preventing unauthorized access, use, and disclosure. We also implement appropriate security measures to protect personal information and respond to privacy breaches. Personal information is retained only for as long as necessary and lawfully required.
In case of a privacy breach and there is a likely risk of serious harm associated with that unauthorized access or disclosure, we will notify you promptly and provide you with a recommended course of action where necessary.
3. Sharing:
We share personal information with your referring medical professionals and our trusted contractors engaged in regular business operations. We assure you that we only share information necessary for your care and treatment.
4. Disclosing:
We will only disclose your personal information if required to do so by law. We also do not disclose personal information to third parties outside of Australia to maintain compliance with Australian privacy laws.
5. Accessing or Correcting:
We provide our clients with access to their personal information and allow them to request any necessary corrections. Please contact our Privacy Officer, whose details are provided in our privacy policy, for any concerns or inquiries.
6. Providing Feedback or Making Complaints:
We value your feedback and encourage you to reach out to our Privacy Officer if you have any suggestions on how we can improve our privacy policy, or if you have any complaints regarding the handling of your personal information. Please contact our Policy Officer at info@trialsgenetics.com.au for any feedback or complaints.
